Sound professional
Greet your callers with a clear and concise IVR greeting
Route calls with ease
Press 1 for Sales, 2 for Support etc. Give your customers the best experience
Smart call routing
Time-based and team-based call routing on the caller’s input through your IVR system.
When Do Businesses Use An IVR Number?
An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skill set required for the query.
Enhanced User Experience
Use advanced voice recognition system that recognizes caller intent and responds with relevant options.
Real-time Customer Engagement
Welcome your callers with a customised and professional voice message.
Automation of Customer Support
Enabling the callers to get a self-serve tool and create a better user experience.
Call Recording
Customer conversations are automatically recorded and stored on cloud for future purpose.
Call Reports
Check the number of your missed, attended, and outgoing calls agent and department wise.
Timely Follow-up
Use receiving accounts in a growing number of currencies and get paid like a local.
Why Do Businesses Need IVR Calling System?
A big organization, such as one that provides healthcare, financial services, or retail services, is likely to get a variety of questions and concerns from incoming clients. It will also be expected that certain agents would be more adept than others at responding to particular consumer inquiries.
This might result in an inefficient use of resources if a less effective agent takes longer to respond to a question that another agent could have answered more quickly. The management of regular enquiries may be handled by an IVR calling system, freeing up valuable resource time for dealing with urgent inquiries.
Additionally, AI-powered IVR services enable organizations maximize the time of their agents and improve the client experience.
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Multi-level IVR
Create multiple levels in your IVR and configure every level separately with intelligently-designed call flows.
Professional IVR Recording
Specialised & dedicated voice-over professional provides high-quality IVR recordings.
API & Webhook Integration
Innovate your business solutions with webhook and other third-party application integration.
Intelligent Call Routing
Eliminate long call queues by intelligently routing every caller to the right department & agent.
Frequently Asked Questions
IVR (Interactive Voice Response) is a cost-effective solution that allows businesses to automate customer interactions in inbound calls using pre-set multi-level menus. Quick-resolution of queries and reduced queue time elevates customer experience with minimum human intervention.
IVR Systems (Interactive Voice Response) works by using automated voice menus to interact with customers over the phone. It uses touch-tone inputs or voice recognition technology to route calls to the appropriate department or provide information to the caller. The goal of IVR is to efficiently handle a high volume of calls and provide quick, accurate information to customers, reducing wait times and improving customer experience.
IVR Systems (Interactive Voice Response) works by using automated voice menus to interact with customers over the phone. It uses touch-tone inputs or voice recognition technology to route calls to the appropriate department or provide information to the caller. The goal of IVR is to efficiently handle a high volume of calls and provide quick, accurate information to customers, reducing wait times and improving customer experience.
